Sryde Digital Marketing
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Website & Hosting Support for Current Clients
Contact Support Today
2 Ways to Contact Support
EMAIL — Fill out the
Support Form Below
PHONE — Call Us at
1-888-860-0986 ext. 2
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Choose extension 2 for Website and Hosting support. Please be patient; it may take a few minutes for one of our developers to answer.
Will I Be Charged for my Request?
Whether you will be charged depends both on the nature of the request and the Hosting & Maintenance plan you subscribe to with us (if any). Select the plan you subscribe to below for more information.
I subscribe to Sryde's
Host plan
Host plan
I subscribe to Sryde's
Host + Protect plan
Host + Protect plan
I subscribe to Sryde's
Host + Protect + Improve plan
Host + Protect + Improve plan
I do not subscribe to a plan / Sryde does not host my website
I subscribe to Sryde's
Host plan
Host plan
You will be charged for most requests, but there are some exceptions.
Our basic Host plan includes hosting your website only. It does not include requested additions/changes to the website content or functionality, nor does it include the correction of unforeseen errors on the website over time due to evolving technology. The only requests that are included are as follows:
- Hosting issues stemming from our hosting server/server technology
- Password/access requests for your website
- Simple questions that we do not have to perform investigation to answer
- Recently launched website errors if we created and launched your website less than 14 days ago
I subscribe to Sryde's
Host + Protect plan
Host + Protect plan
Most error corrections are covered, but you will be charged for new requests.
Our Host + Protect plan is designed to cover most unforeseen functionality and display issues that can appear on your website over time as technologies evolve. It does not include requests for new additions/changes to website functionality or content. The following requests are included in this plan:
- Hosting issues stemming from our hosting server/server technology
- Password/access requests for your website
- Simple questions that we do not have to perform investigation to answer
- Recently launched website errors if we created and launched your website less than 14 days ago
- Unforeseen website errors or security issues that appear up to a maximum of 60 mins/month
I subscribe to Sryde's
Host + Protect + Improve plan
Host + Protect + Improve plan
Most error corrections and small requests are covered.
Our Host + Protect + Improve plan is designed to cover most unforeseen functionality and display issues that can appear on your website over time, and small requests to add/change content to its functionality on your website. Requests that are included in this plan are as follows:
- Hosting issues stemming from our hosting server/server technology
- Password/access requests for your website
- Simple questions that we do not have to perform investigation to answer
- Recently launched website errors if we created and launched your website less than 14 days ago
- Unforeseen website errors or security issues that appear up to a maximum of 60 mins/month
- Requests to add/change functionality or content on your website up to a maximum of 2 requests per month totaling a maximum of 60 mins/month
I do not subscribe to a plan / Sryde does not host my website
We’re happy to help, but you will be charged for all requests.
If we don’t host your website, you will be charged for any request, regardless of whether we created your website or not. To be clear, you will be charged regardless of if the request is to add or change functionality or content on the website, to repair unforeseen errors, to investigate and repair issues stemming from your hosting that you need investigated, or any other request.
If your request is billable according to the above Rules, please note the Following
Support Form
Submit Your Support Request Now
Your Support Questions Answered
Frequently Asked Questions
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Please note that we are always trying to add to the information we have available for our clients. Please check back here in the future for even more answered questions.
How long will my request take to complete?
That varies mostly based on how many hours the requests takes us to perform. Although not guaranteed, we complete most requests that take us 1 hour or less in 1 business day. Requests that take us 1-4 hours are normally completed in 2 business days. For requests that take us longer than 4 hours to complete, the turnaround time will vary; you can request an estimated completion date from us if your request is time sensitive.
What are your working hours?
Our developers and specialists work from 9:00 AM - 5:00 PM Eastern Time excluding statutory holidays. We answer our phones and emails and work on support requests during those times.
Sryde didn't build my website. Can I still request that you make changes to it?
If we didn't build your website, we will likely still be able to make changes to it as long as you can provide us with administrative access to it, and as long as it is built on the WordPress content management system as that is the platform we are experts in (if you don't know if your website is a WordPress site, just ask us—we'll be able to determine that quickly).
I am looking for support on my Social Media or Google Ads account. Can I request that here?
This page is designed for requesting website changes/additions/correction of errors only. If you have a social media management plan, a Google Ads management plan, or an SEO management plan with us, please reach out to your account manager via their direct email or phone number for support.
If I want a new website, can I request that here?
This page is designed for you to request changes to or error corrections for your current website. If you are interested in having a new website created, please fill out the form here, or call our Sales department at 1-888-860-0986 extension 1.
